Shipping Information

At Sensual-Toy, our goal is to provide a reliable and efficient shipping experience for every order. We work closely with trusted shipping partners to ensure your products arrive safely and as quickly as possible. All orders are shipped in plain, discreet outer packaging without adult product names, images, or revealing graphics displayed on the outside.

1. Processing Time

Orders are typically processed within 0–2 business days, Monday through Saturday, excluding holidays.

Processing time is not included in the estimated shipping time.

During holidays, promotional periods, or other high-volume periods, processing times may be slightly extended. We appreciate your patience and understanding.

2. Shipping Time

For orders shipped within the United States, the estimated delivery time is typically 5–8 business days after your order has been processed.

Orders may be shipped via USPS, FedEx, DHL, or other trusted delivery partners, depending on the destination and shipping availability.

Please note that estimated delivery times are provided as a general guideline and may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside our direct control.

3. Shipping Methods & Costs

We offer free shipping on U.S. orders of $69 or more.

For U.S. orders under $69, a flat shipping fee of $4.99 applies.

Available shipping methods and estimated delivery times may vary depending on your location and will be shown at checkout where applicable.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 12–48 hours for the tracking information to become active or update after receiving your shipping confirmation email.

If you have not received your shipping confirmation email, please check your spam, junk, or promotions folder.

If you still cannot locate the email, please contact us at service@sensual-toy.com.

5. Lost or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

If your package appears to be lost, significantly delayed, or damaged during transit, please contact us at service@sensual-toy.com.

Our customer service team will assist you in reviewing the tracking information and, where appropriate, work with the shipping carrier to investigate the issue.

We also recommend contacting the local delivery carrier as soon as possible if the tracking information shows an unusual delay, failed delivery attempt, or other delivery issue.

6. P.O. Boxes & Military Addresses

We currently do not ship to P.O. Boxes, APO, or FPO addresses.

Please provide a valid and complete physical street address when placing your order.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us at service@sensual-toy.com as soon as possible.

We will do our best to assist you. However, because orders may be processed quickly, we cannot guarantee that the shipping address can be changed once an order has entered processing or has already been shipped.

Sensual-Toy is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

8. Delivery Delays

Occasionally, packages may experience delays due to circumstances such as severe weather, carrier disruptions, holidays, high shipping volumes, or other unexpected events.

These delays are outside our direct control, but we will always do our best to assist you with tracking your order and resolving delivery-related concerns.

If your order has not arrived within the expected delivery timeframe, please contact us at service@sensual-toy.com.